Refund policy

Return & Refund Policy

Returns

At Omivo.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within [X DAYS] of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition as received

  • Be returned in its original packaging

  • Include all accessories, manuals, tags, and promotional items (if applicable)

  • Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these eligibility requirements.

How to Start a Return

To initiate a return, please contact our support team at [EMAIL ADDRESS] with your order number and reason for the return.

Once your request is reviewed and approved, we will provide instructions on how and where to send your item.

Please do not return products without prior authorization, as this may delay processing.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME].

Please note that it may take additional time for your bank, credit card provider, or payment processor to post the refund to your account.

Shipping fees, taxes, and other service charges may be non-refundable unless otherwise required by law.

Exchanges

We offer exchanges for eligible items that are defective, damaged, or if you received the wrong product.

To request an exchange, please contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

Exchange requests are subject to product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Perishable goods

  • Items marked as final sale or non-returnable

  • Personal care or hygiene products that have been opened or used

Return Shipping Costs

If the return is due to a damaged, defective, incorrect, or faulty product, we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping expenses unless otherwise stated in a promotion or special offer.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: [EMAIL ADDRESS]
Business Name: Omivo.shop